-FREQUENTLY ASKED QUESTIONS-
Asato Family Shop location and hours of opperation?
asato family shop is located at 1306 pali hwy. near pali long's and safeway. we have street parking in front of our shop and behind our building. our current hours of opperation are sunday's and wednesday's 10am-2pm.
How do I sign up for the Sherbet Preorder?
preorder packs will be released weekly on sunday's and wednesday's at 12:00pm noon hst. pick-up for preorder packs are the following week 7 days after order is placed. there will be a limited number of available preorder packs available each release.
How much does a subscription cost?
when ordering presale pints you will receive (6) six pints, one of each classic flavor and one flavor of each special of the month for $39.99
Do I need a preorder to purchase pints in store?
you don't need any preorder to purchase pints of sherbert at the shop. a presale reserves you all the current flavors of the month for you so you don't have to worry about anything selling out before you get to the shop. skip the line and pick up your order!
sometimes we do sell out of flavor, so recommend coming a little before opening or we highly recommended getting a preorder to ensure yourself all the flavors!
What time should I come to line up if i don't have a preorder?
we open on sunday's and wednesday's at 10am. some devoted fans line up a before we open to get their local kine sherbert! please practice safe social distancing and wear a mask when coming by our shop. thank you!
When and where do I pick up my Sherbert preorder?
pick up of your preorder is the following week (7 days later) if you do not to pick up your reserved preorder on your pick-up date, you can pick up the next day we're open to get your preorder pack. after that you will have store credit of 6 classic flavors (strawberry, pineapple, and green river) you may have someone pick-up your order on your designated pick-up day, just please email or dm us so we can write them down on our list. please send them the confirmation email so they can show it to us when picking up. mahalo!
there is a separate line for preorder pick up and if you would like to purchase any extra pint you will need to wait in the regular sale line. if you need to claim you six pint credit because of a missed pick up, you will also need to wait if there is a line. mahalo
pick-up will be at our shop 1306 pali hwy. honolulu, hi 96813
please bring a cooler to transport your local kine sherbert!
How do I know the flavors I will be receiving?
we will be posting the flavors of the month via instagram to give you a preview of the upcoming/current flavors. follow us on instagram @asatofamily to see what's going on! we will also update our website with flavors before each subscription is released so you know what your getting!
you will be receiving 6 pints per presale. 3 limited flavors of the month and 3 of our classic flavors, pineapple, strawberry, and green river.
If you're an adventurous eater who likes to try things you can't find anywhere else, we highly recommend you preorder and see how creative we can get with #localkinesherbert!
What if I don't like any of the flavors I get?
maybe your awesome parents, kids, neighbors, co-workers, friends, family, strangers, pets, or trashcan might like to take it off your hands. no, but seriously, come talk to us personally if you really dislike any or all the flavors. we'll try to help you out any way we can :)
Can I purchase more than one presale pack?
you sure can! they make a great gift. or you can stock up!
Can I return or cancel my preorder?
all orders are final once processed and you will receive 6 classic flavored pints of store credit if not picked up on your designated pick up date.
Do we ship our Sherbert?
sorry we do not currently ship our products. we hope to in the future once we can handle our the demand at our shop.