-FREQUENTLY ASKED QUESTIONS-
Asato Family Shop location and hours of opperation?
DUE TO COVID-19/CORONAVIRUS, WE ARE CURRENTLY ONLY SELLING PREORDER PACKS. NO PINTS FOR SALE AT OUR SHOP. WE ARE TRYING TO MINIMIZE LINES AT OUR SHOP TO KEEP THE COMMUNITY AS HEALTHY AS POSSIBLE. MAHALO FOR YOUR UNDERSTANDING AND SUPPORT!
asato family shop is located at 1306 pali hwy. near pali long's and safeway. we have street parking in front of our shop and behind our building. our current hours of opperation are sundays 10am-2pm. we have ended our wednesday sales beginning september 1st in order to focus on the quality of our product. thank you for understanding we put the quality of our sherbert above the quantity we can produce
How do I sign up for the Sherbet Preorder?
preorder packs will be released weekly on sundays at 12:00pm noon hst. (we will be starting online wednesday preorder packs 5/27) preorder packs will be released every sunday with pick-up the following sunday. there will be a limited number of available weekly preorder packs available. first come, first served. just a warning, they usually sell out quickly and are not secured until fully checked out. you will receive a confirmation email with an order number if your purchased was processed (if you ordered and didn't receive an email, your email was incorrectly input)
How much does a subscription cost?
when ordering presale pints you will receive (6) six pints, one of each classic flavor and one flavor of each special of the month for $39.99
Do I need a preorder to purchase pints in store?
(OUR SHOP IS CURRENTLY ONLY SELLING PREORDER PACKS, NO PINTS FOR SALE AT THE SHOP) you don't need any preorder to purchase pints of sherbert at the shop. a presale reserves you all the current flavors of the month for you so you don't have to worry about anything selling out before you get to the shop. skip the line and pick up your order!
sometimes we do sell out of flavor, so recommend coming a little before opening or we highly recommended getting a preorder to ensure yourself all the flavors!
What time should I come to line up if i don't have a preorder?
(NO PINTS FOR SALE AT THE SHOP AT THIS TIME) we open on sundays at 10am. some devoted fans line up a before we open to get their local kine sherbert! we appreciate all of our loyal customers who turn into apart of the family as we get to know them.
we suggest if you plan on camping out before we open to bring a chair, snacks, a fully charged phone and umbrella to protect you from the elements. what's also nice about coming early is you can also get to know your neighbors in line and have some good conversations. everyone who comes out early are usually pretty awesome people who you can chat with and share your experience with!
When and where do I pick up my Sherbert preorder?
pick up of your order is the following sunday on which you placed your order. if you FAIL to pick up your reserved preorder on your pick-up date, you will LOSE your preorder pack and you will only have store credit for 6 classic flavored pints (strawberry, pineapple, and green river) you may have someone pick-up your order on your designated pick-up day, just please email or dm us so we can write them down on our list. please send them the confirmation email so they can show it to us when picking up. mahalo!
you may skip the line if you're just picking up your order, if you would like to purchase any extra pint you will need to wait in line. if you need to claim you six pint credit because of a missed pick up, you will also need to wait if there is a line.
pick-up will be at our shop 1306 pali hwy. honolulu, hi 96813
please bring a cooler to transport your local kine sherbert!
How do I know the flavors I will be receiving?
we will be posting the flavors of the month via instagram to give you a preview of the upcoming/current flavors. follow us on instagram @asatofamily to see what's going on! we will also update our website with flavors before each subscription is released so you know what your getting!
you will be receiving 6 pints per presale. 3 limited flavors of the month and 3 of our classic flavors, pineapple, strawberry, and green river.
If you're an adventurous eater who likes to try things you can't find anywhere else, we highly recommend you preorder and see how creative we can get with #localkinesherbert!
What if I don't like any of the flavors I get?
maybe your awesome parents, kids, neighbors, co-workers, friends, family, strangers, pets, or trashcan might like to take it off your hands. no, but seriously, come talk to us personally if you really dislike any or all the flavors. we'll try to help you out any way we can :)
Can I purchase more than one presale pack?
you sure can! they make a great gift. or you can stock up!
Can I return or cancel my preorder?
all orders are final once processed and you will receive 6 classic flavored pints of store credit if not picked up on your designated pick up date.
Do we ship our Sherbert?
sorry we do not currently ship our products. we hope to in the future once we can handle our the demand at our shop.