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-FREQUENTLY ASKED QUESTIONS-
Asato Family Shop location
and hours of operation?
We are located at 1306 Pali Hwy. near Pali Long's and Safeway. Street parking is available in front of our shop and behind our building in Guest Stalls. Our current hours of operation are
Sunday and Wednesday's 10am-2pm for walk-up ordering.
Where is your Scoop Truck Located?
Our truck is currently planning a new schedule to visit all parts of Oahu. Please follow us at @asatofamilytruck and @asatofamily for updates on flavors and specials.
Do I need a preorder to purchase pints in-store?
We are back open for walk-up ordering at our shop. No preorder is needed to come by the shop.
What if I don't like any of the flavors I get?
If you are unsatisfied with any of your flavors we will take them back in-shop and refund or replace them. Please have the receipt when returning pints. We want you to be 100% satisfied with the flavors in your freezer!
Do you have gift cards available?
Yes, we have physical gift cards Gift cards are available for purchase at our shop on Wednesday and Sunday 10am-2pm and are redeemable for in-store purchases only (sorry not able to use them for online orders at this time). Please let us know if you have any questions.
Do we ship our Sherbert?
Sorry, we do not currently ship our frozen products. We hope to in the future!
Do we have catering services?
Yes, we have on-site catering and catering cups available for your next party or event! Please check out our catering page for more info on our prepackaged catering cups and on-site scooping, you can email us if you have any other questions.
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